Refund & Return Policy

At Accessorella, we want you to be satisfied with your purchase. This Refund & Return Policy explains when and how you can return products and receive a refund.

1. Return Period

You have the right to return most products within 14 days from the date you receive your order, in accordance with applicable EU consumer protection laws.

2. Conditions for Returns

The item must be in unused, resellable condition.
All original packaging, labels, tags, manuals, and accessories must be included.
Items showing signs of heavy use, damage, or missing parts may be refused or refunded partially.
Certain products may be non-returnable for hygiene or safety reasons (e.g. opened personal care items, in-ear headphones), if stated on the product page.

3. Non-Returnable Items

The following items are generally not eligible for return, unless faulty:

Personal care products that have been opened or used.
Intimate or hygiene-related items with broken seals.
Digital products, gift cards, or downloadable items.
Custom-made or personalised products.

4. Return Shipping Costs

If you return a product due to change of mind, dislike, or incorrect size, you are responsible for the return shipping costs.
If the product is faulty, damaged, or incorrectly supplied, we will cover or reimburse reasonable return shipping costs following our instructions.

5. How to Request a Return

To start a return, please follow these steps:

Contact us at info@accessorella.com within 14 days of receiving your order.
Provide your order number, product name, and the reason for return.
Wait for our instructions and return address before sending any items back.
Pack the product securely and use a trackable shipping service where possible.

6. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you whether the return is approved or rejected. This usually takes up to 7 business days.

7. Refunds

If approved, your refund will be issued to the original payment method.
Processing times vary by payment provider, typically 3–10 business days.
Original shipping costs may not be refunded for change-of-mind returns.

8. Exchanges

At this time, we do not offer direct exchanges. If you want a different item, please return the original product (if eligible) and place a new order.

9. Damaged or Faulty Items

If you receive a damaged or faulty item, contact us immediately at info@accessorella.com with photos and a description. We will repair, replace, or refund the item in line with your legal rights and our warranty policy.